Dental All-Stars - Dentistry Podcast
Dental All-Stars - Dentistry Business Podcast is for dentists looking to improve their profitability and mindset. Topics include management, leadership, marketing, scheduling, phone skills, hiring & hr, to name just a few. Enjoy easy-to-digest, high-quality audio interviews with Dentistry's Top Experts, including Larry Guzzardo, Eric Vickery, Robyn Reis, Alex & Heather Nottingham, and more!
Access free videos and business training guides at allstardentalacademy.com.
Episodes
345 episodes
Benefits of Employee Training
Jay Shorr and Alex Nottingham JD MBA discuss the importance of investing in training and clear reviews to boost team growth, prevent costly errors, enhance service, and drive long-term success. Resources:
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31:31
Stop Last Minute Cancellations
Eric Vickery, President of Coaching at All-Star Dental Academy and Mastery Coach, Karen Raymond discuss handling cancellations by empathizing, emphasizing urgency, exploring solutions, and reinforcing patient care over policy. <...
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5:26
Dental Customer Service Training
Heather Nottingham, VP of Training at All-Star Dental Academy, shares expert tips and proven strategies to create remarkable patient experiences, build loyalty, and boost practice growth Resources:
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25:58
Facilitating Mutual Agreement
Eric Vickery and Shyanne McCracken discuss how to facilitate mutual agreement for increasing case acceptance and filling schedules more effectively. Resources:A...
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5:16
Leadership & Integrity
Eric Vickery discusses tips for successful leadership through self-evaluation, integrity, and adapting communication styles for a stronger team influence. Resources:
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29:57
DiSC – Conscientious Styles
Eric Vickery, President of Coaching at All-Star Dental Academy, wraps up the DISC personality series by focusing on C personality types. Resources:All-St...
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5:34
Finding Self-Worth
Shelly VanEpps and Alex Nottingham JD MBA discuss how prioritizing self-worth is key. Surround yourself with positive influences, practice self-care, and manage your inner critic for growth. Resources:
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32:13
DiSC – Steadiness Styles
Eric Vickery, President of Coaching at All-Star Dental Academy, continues discussing the DISC personality profile system, focusing on the "S" (steadiness) personality type. Resources:
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5:24
Dental Front Office Training
Heather Nottingham discusses how phone skills are critical, as missed or mishandled calls can lead to significant revenue loss. Regular, intentional training, role-playing, and continuous learning are essential for maintaining these skills....
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28:47
DiSC – Influencing Styles
Eric Vickery, President of Coaching at All-Star Dental Academy, continues his discussion on the DISC personality model, focusing on the "I" type - Influencers. Resources:
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4:40
Phone Skills and Case Acceptance
Eric Vickery and Alex Nottingham JD MBA discuss the vital link between phone skills and case acceptance in dental practices. Eric emphasizes that the phone call is often the first touchpoint a patient has with a dental office and significantly ...
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23:08
DiSC – Dominant Styles
Eric Vickery, President of Coaching at All-Star Dental Academy, focuses on the DISC personality model, specifically discussing the D (Dominant) personality type. Resources:
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5:09
Management Redefined
Shelly VanEpps and Alex Nottingham JD MBA discuss balancing leadership and management in dental practices, emphasizing emotional intelligence, motivation, teamwork, and how both skills are crucial for long-term success and operational efficienc...
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32:42
DISC Personality Profiles
Eric Vickery, President of Coaching at All-Star Dental Academy, discusses the importance of understanding and utilizing DISC personality profiles in enhancing customer service in dentistry. Resources:
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4:54
Everyone Needs Phone Training
Heather Nottingham discusses the value of cross-training dental teams to ensure consistent communication and service across all roles. It highlights how phone skills and verbal communication techniques benefit both front and back office staff, ...
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26:06
Making Lemonade
Robyn Reis, Director of All-Star’s Hiring Service, offers tips and discusses handling unexpected staff resignations. Resources:All-Star’s Hiring Servic...
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4:18
Law of the Rubber Band
Shelly VanEpps and Alex Nottingham JD MBA discuss the "Law of the Rubber Band," highlighting growth by stepping outside comfort zones in small, manageable steps. Resources:
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14:18
Purposefully Aligned
Alex Nottingham JD MBA discusses the concept of "purpose energy" (or spiritual energy), which is the fourth type of energy after physical, emotional, and mental energy. Purpose energy is rooted in your “why,” motivating perseverance and fueling...
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7:32
Get Your Messaging Right
Patrick Chavoustie discusses how the message your marketing sends plays a crucial role in building trust and connecting with patients. He emphasizes the importance of being clear, concise, and transparent to avoid overwhelming potential clients...
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23:40
Mentally Focused
Alex Nottingham JD MBA explains the power of mental energy, focusing on single-tasking, reducing distractions, and using affirmations for better focus. Resources:
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9:42
How To Get Team Buy-In
Shelly VanEpps and Alex Nottingham JD MBA discuss team buy-in, culture, and accountability, highlighting strategies for boosting team engagement. Resources:
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20:14
Skills Inventory
Robyn Reis, Director of All-Star Hiring Service, discusses how to use seasonal slumps to assess skills, foster team growth, and enhance learning to keep your dental practice motivated and thriving.Resources:
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3:22
Sales Redefined
Heather Nottingham emphasizes relationship-based, ethical “sales” in dentistry, focusing on trust, service, and long-term patient care. Resources:Dental...
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29:42