Dental All-Stars - Dentistry Podcast
Dental All-Stars - Dentistry Business Podcast is for dentists looking to improve their profitability and mindset. Topics include management, leadership, marketing, scheduling, phone skills, hiring & hr, to name just a few. Enjoy easy-to-digest, high-quality audio interviews with Dentistry's Top Experts, including Larry Guzzardo, Eric Vickery, Robyn Reis, Alex & Heather Nottingham, and more!
Access free videos and business training guides at allstardentalacademy.com.
Dental All-Stars - Dentistry Podcast
Don’t be a Disney Dental Practice
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Disney is known as the star example in customer service. But is it? Granted, they do a ton of things well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine the good, the bad, and the ugly with Disney. How does the Ritz Carlton compare, and what about corporate dentistry? You will learn how to take the best from these companies and do even better! Unlike Disney and corporate dentistry, you can think outside the box. You are not beholden to shareholders. You can achieve dental practice excellence.
HIGHLIGHTS
- [01:44] Disney’s Positive Attributes
- [02:14] Disney’s Bad & Ugly
- [04:55] Corporate Dentistry
- [07:22] The Ritz Carlton
- [09:35] Make the patient experience predictable
- [11:13] Cross-train and think outside the box
- [13:29] Dental practice excellence
RESOURCES
